Help & Support

The pSuite provides document and web based support for its users. The document based support is available in the form of two versions of pSuite User’s Guide as a portable document format (PDF) and web based (online help, activates by pressing the F1 key). Apart from that a web based email support is also available for pSuite users as follows:

Email a feedback

The pSuite users can submit their feedback related to the application by clicking the “Feedback” link available at the upper right corner of the software. Clicking the “Feedback” link allows you to draft and send an email to the NOIDA pSuite team.

Report a bug

A Report Bug/ Feedback link is available in the Utilities menu on the Top menu bar. Users may report a bug/ feedback related to the application’s performance. (See Report a Bug/ Feedback for further details)

Definitions, Abbreviations, Acronyms

Here’s the list of definitions, abbreviations and acronyms user in the user guide:

Abbreviations/ Acronyms	Definition
Active Directory	The directory service that stores information about objects on a network and makes this information available to users and network administrators. Active Directory gives network users access to permitted resources anywhere on the network using a single logon process. It provides network administrators with an intuitive, hierarchical view of the network and a single point of administration for all network objects.
Actual %completion	The Actual %completion is determined as fractioning of Actual Effort from the sum of Actual Effort and Remaining Effort.
Actual Effort	The actual effort is the number of hours utilized by the resource for a particular task.
Allocated Effort	The allocated effort is determined as the number of hours allocated to the resource for a particular task.
Allocated Start Date	The start date of the task.
Click	Pressing the left button of the PC mouse only once.
Current Date	Today’s date.
Double Click	Pressing the left button of the PC mouse twice.
Earned Value	The Earned Value is determined as the product of Actual %completion and Allocated Effort.
Effort Variance	The Effort Variance for a given task is determined by the fractioning of Earned Value from the Allocated Effort.
Escalation Level	Escalation level is a terminology used in PSuite while adding the client contact details. The accounts/ project managers can specify the single point of contact to escalate any issue related to the client. There are five levels of escalation for each client. Once an issue is generated it is sent to the first client contacts having the escalation level “1”. The system waits for the number of Default Days assigned and if still no response is found then the query is next immediate escalation level.
Exact Search	Searching the information by matching the exact or complete text of the specified criteria.
Last saved state	Last saved state is the latest data available in the database for the selected action performed.
Microsoft Excel template file	The Microsoft Excel (.XLS) template file created while exporting the tasks using Microsoft Projects.
OS	Operating System.
Partial Search	Searching the information by matching the first few letters of the specified criteria.
Pin Number	The pin number is a special code used to identify the projects created in pSuite. It is mandatory information which is automatically generated during the creation of a project.
Planned %completion	The Planned %completion is determined as fractioning of difference of Allocated Start Date and the Current Date from the difference of Allocated Start Date and the Scheduled End Date.
Popup window	A popup window is a child browser window opened by clicking a link in the parent window.
pSuite	Name of the software.
Remaining Effort	The remaining effort is the remaining number of hours still to be utilized by the resource for a particular task.
Right Click	Pressing the right button of the PC mouse only once.
RSI	R Systems International Public Ltd.
Schedule Variance	The Schedule Variance for a given project is determined by the sum of fractioning of Actual %completion from the Planned %completion for individual tasks.
Scheduled End Date	The schedule end date of completion of a particular task.
Search box	An area in the webpage that have a set of HTML controls that allow users to search for the specified information from the pSuite database. The pSuite allows Partial Search for searching.
Software	Terminology used to refer the pSuite’s web interface.
UI	User interface of the pSuite.
URL	Uniform resource locator. An address that uniquely identifies a location on the Internet.
User Session/ Session	A logical connection created between two hosts to exchange data. The pSuite maintains a session of 20 minutes for each user who have logged in to the system.
XML template file	The XML template files are the XML version of a task template created using Microsoft Projects. These XML files the details of the workflow and list of tasks that are required to be performed during the project development.